In today’s digital era, numerous technologies are available to help with customer engagement, streamline operations, and automate tedious, repetitive tasks. While the options are aplenty, the most popular ones are the automated ones, specifically the Salesforce Einstein Chatbot and the zero-code chatbot.
Despite the fact that Salesforce Einstein Chatbots have some really sophisticated capabilities and AI technologies at their core, GirikSMS Zero-Code chatbots continue to be the simplest to build and deploy and the most flexible. Let’s dispel the myths around these two chatbot types in this article so that you can see why many businesses prefer Salesforce’s Zero-Code chatbots.
What are Salesforce Einstein Chatbots?
Salesforce Einstein Chatbots are AI-powered chatbots that are integrated into Salesforce and are designed to manage customer interactions. These bots can be coupled with Salesforce assets like leads and cases and leverage powerful natural language processing (NLP) capabilities to provide automated responses to customer queries.
Although these chatbots are highly useful, setting them up and maintaining them requires a lot of tech. For organizations that depend on them, Einstein chatbots can make customization far more complex, slow down deployment speed, and increase costs.
What Is Unique About Zero-Code Chatbots?
The Zero-Code chatbots from GirikSMS are a long cry from the complexity of traditional chatbot programming. It is possible to create these bots without knowing how to program them because of their user-friendly drag-and-drop interfaces. Additionally, GirikSMS Salesforce chatbot integration allows you to develop and implement your bots across several platforms, including WhatsApp and SMS.
In contrast to Salesforce Einstein Chatbot, Salesforce’s Zero-Code chatbot may be used by teams without technical expertise, allowing organizations to automate their processes more quickly and affordably.
Key Differences Between Zero-Code and Salesforce Einstein Chatbots
Ease of Setup
Salesforce Einstein Chatbots: Configuring an Einstein Bot in Salesforce might be challenging unless you have the necessary technical know-how. Businesses must build up workflows, write methods, and incorporate NLP models in order for the Einstein bot to function. The process consumes a lot of time and resources.
Zero-Code Chatbots: Conversely, a Zero-Code chatbot is simple to set up and operate thanks to a user-friendly UI. Users benefit from an intuitive conversational designer, which lowers costs and deployment time by enabling anyone, regardless of coding background, to create complex conversational flows to design bots.
Customization
Salesforce Einstein Chatbots: Although these bots can be extended, it usually takes hours of development and integration to reach higher-level bots. Because of this, organizations without specialized IT teams cannot use them.
Zero-Code Chatbots: These tools provide a great deal of customization and flexibility without requiring any coding knowledge. Companies may quickly modify the bot’s behavior, include Salesforce data, and modify it for certain use cases. For instance, it only takes a few seconds to develop a Salesforce chatbot for WhatsApp, which provides a direct line of communication with a customer.
Cost-Effectiveness
Salesforce Einstein Chatbots: Whether for improved technology, better operations management, or more licensing, Einstein Bot development and maintenance involve additional costs.
Zero-Code Chatbots: Businesses will experience cost savings with the Zero-Code platform from GirikSMS. These bots are quite inexpensive to design and operate because there is no infrastructure or development overhead.
Multichannel Deployment
Salesforce Einstein Chatbots: Einstein chatbots are available on a few platforms, including web chat, WhatsApp, SMS, and Salesforce Service Cloud.
Zero-Code Chatbots: GirikSMS’s zero-code chatbots are real champions when it comes to utilizing a variety of platforms, including WhatsApp, and SMS. They are therefore ideal for companies that wish to interact with customers on their preferred channel.
Scalability
Salesforce Einstein Chatbots: In order to scale workflows and setups, Einstein Bot in Salesforce needs constant technical assistance.
Zero-Code Chatbots: Zero-Code solutions are scalable by definition. Businesses can quickly modify workflows and add more capabilities to their bots without requiring highly skilled technical personnel.
Einstein Bot License Requirements vs. the Simplicity of Zero-Code Chatbots
Configuring specific setup requirements for the Salesforce Einstein Chatbot requires a significant amount of time and effort, making it difficult to set up.
However, GirikSMS’s Salesforce chatbot integration eliminates all of these issues because it doesn’t require further licensing for setup. To demonstrate the ease of use and accessibility of Zero-Code chatbots, let’s compare their needs with those of Einstein Bots.
Salesforce Einstein Bot License Requirements
To properly integrate and activate Einstein Chatbots in your Salesforce ecosystem, you’ll need the following:
Edition Compatibility:
Einstein Bots are only available in the Enterprise, Performance, Unlimited, and Developer Editions. This means businesses using other Salesforce editions cannot use them.
Zero-Code Chatbots: These chatbots are compatible with all Salesforce editions and have no restrictions.
Licensing Prerequisites:
In order to set up Einstein Bots, a Live Agent license and a Service Cloud license are needed. That means there will be extra expenses and setup involved.
Zero-Code Chatbots: GirikSMS and other such systems that use zero code eliminate the need for additional licensing, which lowers the initial cost and makes implementation simple.
Conversation Limits:
Einstein bots have a limit of 25 conversations per user per month. To have more conversations, one must purchase an extra 100 conversations.
Zero-Code Chatbots: These chatbots don’t have communication constraints like a typical Salesforce Einstein bot, and they don’t need expensive add-ons.
Setup Requirements:
Lightning Experience: In order to use Einstein Bots, you must enable Lightning Experience and follow a chat-guided setup process.
Zero-Code Chatbots: Without complicated flows, zero-code chatbots may be configured in both Classic and Lightning editions.
Salesforce Knowledge: Salesforce Knowledge needs to be enabled in order for bots to offer Knowledge articles.
Zero-Code Chatbots: These chatbots simplify the setup process by not requiring the activation of extra Salesforce functionality.
Embedded Chat Button: In order for customers to utilize Einstein Bots on Experience Cloud or Salesforce websites, an embedded chat button must be made available.
Zero-Code Chatbots: These chatbots eliminate the need for community websites or built-in chat buttons by integrating with user-preferred channels like WhatsApp and SMS.
Deployment Complexity:
For customers to engage with Einstein Bots, a Salesforce or Experience Cloud website is required.
Zero-Code Chatbots: These chatbots can be implemented straight into messaging apps like WhatsApp and SMS, enabling a quicker and wider reach.
Why Opt for Salesforce Zero-Code Chatbots?
It is fair to say that Zero-Code chatbots can easily outperform Einstein chatbots when taking into account their cost, availability, and flexibility. Here are some reasons why companies ought to think about integrating Salesforce with Zero-Code chatbots:
Faster Time-to-Market:
Unlike weeks, a Zero-Code solution requires only hours to set up and go live. This is particularly helpful for businesses that want to quickly automate customer interactions.
Broader Channel Reach:
GirikSMS facilitates multichannel connectivity, including Salesforce service cloud, SMS, and WhatsApp. This makes it possible for companies to interact with customers on one of the most widely used messaging apps and cloud services globally. Across touchpoints, consistent communication is ensured by this multichannel strategy.
Reduced Reliance on IT:
Salesforce zero-code bots can be designed, developed, and maintained by non-technical teams without the need for coding knowledge. This significantly reduces the amount of work required of IT teams.
Seamless Chatbot Salesforce integration:
Zero-Code chatbots integrate seamlessly with Salesforce objects, ensuring that data is constantly current, and interactions are seamless.
Use Cases of Zero-Code Chatbots in Various Sectors
Chatbots are inevitable when it comes to significant automation, regardless of the business. Are you aware that the chatbot market is expected to grow to a value of USD 27 billion by 2030? This demonstrates the inclination of businesses towards chatbots.
Because different industries have different needs, zero-code chatbots are more flexible. They help businesses increase customer satisfaction, achieve high efficiency, and seamlessly automate processes. Here are some important examples of how Zero-Code chatbots can be applied across a variety of industries:
Retail
Retail businesses can optimize customer communication using Zero-Code chatbots for Salesforce. They can provide customer service by using a Salesforce chatbot on WhatsApp or SMS to provide prompt answers to questions about products, store hours, and return policies. Among other things, it can make delivery status notifications more convenient by streamlining order management. Additionally, Salesforce-powered product recommendations can assist in customizing customer service, which will boost sales and loyalty.
Healthcare
Healthcare professionals will find zero-code chatbots useful for automating repetitive tasks like scheduling appointments and following up. They can interact with patients around the clock, answer their questions, and do much more with a Zero-Code chatbot for Salesforce. For example, if a patient calls a healthcare provider to ask about open appointments, to modify an existing one, or to inquire about health benefits, a chatbot will respond right away and the customer won’t be asked to wait. Additionally, these bots ensure that sensitive data is handled appropriately and strictly in accordance with industry guidelines and best practices.
Real Estate
The way an agent interacts with potential clients in the real estate industry can be significantly enhanced by integrating Zero-Code chatbots with Salesforce. These chatbots can quickly identify interested clients by asking relevant questions. The bot coordinates with Salesforce calendars to schedule property viewings and offers appropriate timeslots for discussions. In order to save time for both customers and agents, virtual property tours can be quickly shared via SMS or WhatsApp so that potential buyers can browse their listings without having to visit the property in person.
Education
Zero-code chatbots have a lot to offer to educational institutions, particularly when it comes to streamlining admissions. Chatbots can respond quickly and accurately to questions from students about things like tuition costs, application dates, and necessary paperwork. The bot can remind students of impending deadlines or provide updates on the status of applications for continuous contact. By eliminating administrative bottlenecks and ensuring that potential students receive timely help, bot-powered automation enhances their experience.
Common Questions about Zero-Code Chatbots vs. Einstein Chatbots
In comparison to Salesforce Einstein Bots, how effective are Zero-Code chatbots?
Zero-code chatbots are more user-friendly and flexible, notwithstanding Einstein Bots’ superior performance in many AI-supported NLP capabilities and activities. Without knowing any code, users can set them up on several channels to handle complex use cases.
Can WhatsApp be used by Zero-Code chatbots?
Of course! Tools like GirikSMS offer a number of helpful features and enable contacting customers using WhatsApp.
Which type of chatbots save more money?
Zero-code chatbots are unmatched by anyone when it comes to cost-effectiveness. Additionally, when implementing several chatbots, users do not have to pay for resources, development, maintenance, and additional licenses. And there is no limit to the number of conversations per user per month. This makes it more cost-effective.
Are Zero-Code chatbots scalable?
Indeed, zero-code chatbots are highly scalable. It enables companies to refine and automate their workflows, access new channels, and take advantage of new features without requiring additional coding knowledge.
Why ro-Code Chatbots the Best Option?
Despite its many features, the Salesforce Einstein Chatbot is costly and requires technical assistance. Zero-code chatbots, in contrast to Einstein Bots, don’t need additional licenses, work with every edition of Salesforce, or don’t involve a complex intricate setup process. Without having to worry about feature dependencies, conversation limits, or extra expenses, businesses can focus on creating conversational flows that engage customers across multiple channels.
GirikSMS is a simple, affordable, and easily accessible solution that enables businesses of all sizes to implement chatbots. Zero-code chatbots help organizations stay relevant in a rapidly expanding online market by automating customer service, generating leads, and interacting via WhatsApp and SMS.
Zero-code chatbots from GirikSMS are the way to go if you’re searching for a convenient and cost-effective way to integrate chatbots in Salesforce. Are you ready for a test drive? Sign up for a 30-day free trial today.